In an age where convenience is king and digital solutions dominate, insurance was long overdue for a transformation. Enter Digit Insurance—a company founded with a clear mission: make insurance simple, quick, and accessible for everyone. Since its inception in 2016 by Kamesh Goyal, Digit has been breaking the traditional mold of insurance with technology-first solutions, redefining customer experience in India and beyond.
What is Digit Insurance?
Digit Insurance is a general insurance company offering a range of products, including:
- Car insurance
- Health insurance
- Travel insurance
- Home insurance
- Mobile insurance
- Commercial insurance
With a fully digital approach, Digit removes paperwork, complicated jargon, and time-consuming processes, replacing them with smartphone-based services, easy policy documents, and speedy claims.
Key Features of Digit Insurance
- 100% Digital Process: From buying policies to making claims, everything is online.
- Quick Claims Processing: Most claims are settled in a few days, some even within hours.
- Affordable Premiums: Innovative pricing models make premiums competitive.
- Simple Language: No complicated terms—Digit uses clear, easy-to-understand language.
- Wide Coverage: Extensive coverage options tailored to customer needs.
- Smartphone Self-Inspection: Customers can inspect and file minor claims themselves via their phone.
Products Offered by Digit Insurance
1. Car Insurance
Digit offers comprehensive and third-party car insurance, covering accidents, theft, fire, and natural disasters. They also provide add-ons like zero depreciation, engine protection, and roadside assistance.
2. Bike Insurance
Two-wheeler insurance plans come with options for full coverage, third-party cover, and attractive add-ons. Renewals are hassle-free and paperless.
3. Health Insurance
Digit’s health insurance plans are customizable, with features like:
- Coverage for COVID-19 treatments
- Mental health support
- Pre and post-hospitalization coverage
- Cashless hospital network across India
4. Travel Insurance
Whether traveling domestically or internationally, Digit offers plans that cover:
- Trip cancellations
- Medical emergencies
- Lost baggage
- Passport loss
5. Mobile Insurance
Drop your phone? Digit’s mobile insurance covers screen damages and more, helping users protect their gadgets without expensive repairs.
6. Commercial Insurance
Digit provides tailored business insurance policies, including property, liability, and cyber insurance, helping businesses stay protected against unforeseen risks.
Why Digit Insurance Stands Out
1. Hassle-Free Claims
Digit is known for its “no-hassle claims” promise. Customers can initiate and complete claims entirely through their smartphone, often without needing a surveyor visit.
2. High Claim Settlement Ratio
A claim settlement ratio over 96% shows Digit’s commitment to customer satisfaction.
3. Customizable Plans
Insurance is not one-size-fits-all. Digit allows customers to tweak their plans according to their needs, adding or removing coverage elements.
4. Strong Customer Support
Their 24/7 customer support ensures that help is always just a call or click away.
5. Trusted Backers
Digit is backed by Canadian billionaire Prem Watsa’s Fairfax Group, providing financial stability and global expertise.
How to Buy Digit Insurance Online
Getting insured with Digit is incredibly simple:
- Visit the official Digit Insurance website or app.
- Choose the type of insurance you want.
- Fill in basic details.
- Customize your policy.
- Pay online.
- Policy documents are sent instantly via email and SMS.
No agent visits, no mountains of paperwork, no headaches.
Claim Process Simplified
Here’s how claims typically work with Digit:
- Step 1: Call the helpline or register your claim online.
- Step 2: Receive a self-inspection link.
- Step 3: Upload photos or videos of the damaged item.
- Step 4: Receive claim approval quickly.
- Step 5: Get repair/replacement reimbursement or direct repair assistance.
In many cases, claim settlement happens within 24 hours, which is significantly faster than traditional insurers.
Benefits of Choosing Digit Insurance
- Transparency: No hidden terms or fine print surprises.
- Flexibility: Tailor your insurance to fit your lifestyle.
- Convenience: Buy, renew, or claim—all from your phone.
- Speed: Ultra-fast claims and policy issuance.
- Reliability: Supported by a financially robust group.
Customer Reviews and Feedback
Digit has earned positive reviews from customers for:
- Ease of claim settlement
- Friendly customer service
- Competitive pricing
- Digital-first convenience
It consistently ranks high in customer satisfaction surveys and online ratings.
Digit’s Awards and Achievements
- Asia’s General Insurance Company of the Year 2019
- Top Indian Startup 2020 by LinkedIn
- Great Place to Work Certified
- Among the first Indian unicorns of 2021 in the insurtech space
These accolades show that Digit’s innovative model is gaining both customer trust and industry recognition.
Challenges and Areas for Improvement
Like any company, Digit faces challenges:
- Limited physical presence: Traditional customers who prefer offline service may feel left out.
- Complex cases: Highly complicated claims sometimes still need offline processing.
However, Digit is constantly investing in technology and customer service to bridge these gaps.
The Future of Digit Insurance
As Digit expands its product portfolio and customer base, it aims to simplify insurance further, bringing in innovations like:
- AI-based claim processing
- Deeper integrations with mobile apps
- International expansion
- More micro-insurance products targeting underserved communities
Conclusion: Is Digit Insurance Worth It?
Absolutely. If you’re looking for simple, affordable, and transparent insurance solutions, Digit is a strong contender. Especially for tech-savvy individuals and businesses that value convenience and speed, Digit Insurance represents the future of insurance.
With its customer-first attitude, robust financial backing, and relentless focus on innovation, Digit is setting a new standard for what insurance can—and should—be in the 21st century.
FAQs About Digit Insurance
Q1. Is Digit Insurance approved by IRDAI?
Yes, Digit Insurance is licensed and regulated by the Insurance Regulatory and Development Authority of India (IRDAI).
Q2. How do I contact Digit Insurance?
You can reach them via their 24×7 customer care number, email, or through their app or website.
Q3. Can I renew my insurance policy online?
Absolutely! Renewals can be done digitally without paperwork or agent involvement.
Q4. Does Digit Insurance offer cashless services?
Yes, especially for health and motor insurance, Digit offers a wide network of cashless hospitals and garages.
Q5. Is Digit Insurance good for first-time buyers?
Definitely. Their simple terms, easy process, and helpful support make them a great choice for first-time insurance buyers.
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